FAQ

Answers to common questions.

What is included, where your data is, the trades available, how long it takes to start and how we import your files.

What exactly is included in the 150 Dhs/month offer?

You get access to all applications (sales, purchasing, inventory, accounting, HR, payroll, manufacturing, website) with an unlimited number of users. Professional support and updates are included. There is no minimum commitment period. Priced at 150 Dhs/month for the first 3 months (*), then 250 Dhs/month.

Which industry solutions do you offer?

Several ready-to-use fields: pharmacy, property management, inventory, purchasing & logistics, sales & CRM, restaurant, payroll & HR, and time & attendance. This list keeps growing and all solutions can be combined. If your field is not listed, we build it for you.

What is an ERP?

ERP is the technical name for management software that brings sales, inventory, purchasing, accounting and payroll together in one place. At TechNOVA we simply call it your management tool: you enter information once and it updates everywhere.

My field is not on the list, can you help?

Yes. The fields shown are the ones we have already set up, and we add more as our customers need them. If yours is not there, we study your business, then adapt an existing solution or build a custom one. You get a clear quote after we analyze your needs.

Can I use Technova without Internet, at my own premises?

Yes. We can install Technova on a computer in your company: it works even without an Internet connection and your data stays with you. We handle the installation and train you to use it. This service is offered by quote.

What's the difference between the turnkey solution and the complete setup?

The turnkey solution at 150 Dhs/month for the first 3 months (*), then 250 Dhs/month, gives you access to the ready-to-use tool, which you configure yourself. The complete setup is tailor-made support: our consultants analyze your needs, configure Technova to match your processes, migrate your data and train your teams. Both can be combined.

Where is my data hosted?

You choose how it is hosted: online, managed by us, or installed on your premises with the option to work without Internet. In every case your data stays under your control. If you have a location requirement, we discuss it during scoping.

Is payroll compliant with Moroccan legislation?

Fully. Calculations include CNSS, AMO contributions and IR according to the current Moroccan scale. Payslips comply with the labor code (overtime, paid leave, severance). Accounting entries follow the Standardized General Chart of Accounts (CGNC). Rates are updated with every regulatory change.

How long does it take to get started?

The turnkey solution is operational within 48 hours. For a full complete setup, expect 4 to 8 weeks depending on the complexity of your processes, the number of features to configure, and the volume of data to migrate. A detailed schedule is set after assessing your needs.

Can you import my data from another software?

Yes. We import your data from common software used in Morocco: Sage, Excel spreadsheets, or any other system. This includes extracting data (customers, suppliers, products, accounting and payroll history), cleaning it, and importing it into Technova.

Are there any hidden fees or extra licenses?

No. With the 150 Dhs/month offer for the first 3 months (*), then 250 Dhs/month, all applications are included, without exception. No per-user billing, no additional module license. The only possible extra cost concerns the complete setup, which comes with a transparent quote upfront.

How does technical support work?

Professional support is included in the 150 Dhs/month offer for the first 3 months (*), then 250 Dhs/month. Our team based in Morocco responds in French and Darija, via ticket, email and phone. Requests are handled within 24 business hours. For more advanced needs, priority support packages are available.

Your question isn't listed?

Write to us: we reply within 24 business hours and prepare a demo tailored to your activity.